Ticketing Guidelines
Our ticketing system allows you to send items nationwide. Which ticket to select and how many to use will depend upon the destination, weight and size of your item. The following information is intended as a guide only. If you are unsure, please contact your local branch.
Which ticket do I need?
We offer a range of tickets and what ticket you use depends on the destination of your item. Your local Ticket Reference Guides will help you determine which ticket to use.
Signature
Our service standard is to provide signatures with every delivery. If you do not require this, please download the Authority to Leave form and fax to your local branch.
How many tickets do I need?
It may be necessary to attach more than one ticket to your item depending on the weight or size and also the destination.
As a basic guideline, local deliveries will be accepted up to 25kg or 0.125m3 per item and will require one local ticket.
For all other deliveries (ie inter city, inter island), the rule of thumb is one ticket per 5kgs or 0.025 m3, whichever is the greater.
Use the formulas below to calculate the size of your item.
How to Calculate Size
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| Use the following calculation A x B x C = m3 e.g. 0.3 x 0.3 x 0.5 = 0.045m3 |
Use the following calculation A x A x C = m3 e.g. 0.3 x 0.3 x 0.5 = 0.045m3 |
Rural Deliveries
Castle Parcels have the ability to deliver to rural addresses nationwide. To send an item to a rural address, simply place a rural ticket on your Castle Pack or ticketed item. This is in addition to our standard base tickets.
Rural tickets can be pre purchased and are available in books of 10. Alternatively we can charge the rural portion to your account on pick up.
Contact your local branch if you are unsure if your destination is rural or not.
Signatures may not be available for rural addresses. Rural deliveries may take an additional 24hours.
